The experience of self-publishing and distributing this book led to the formulation of an approach to marketing I labeled ‘OSO’ – or ‘Online Social Optimization’ – which encompasses three interrelated fields, online reputation management or ORM, search engine optimization or SEO, and social media optimization or SMO. The principle is simple – each of these [...]

I want you to imagine back in the early days of newspapers and magazines how the effect of coupons could be measured. A store owner put a coupon in a local newspaper, and then counted up the coupons that came back into the store – immediately that store owner had an understanding of the impact [...]